Privacy & Policy

At Erundeniya Ayurveda Hospital, we are committed to protecting the privacy and security of all patients who book appointments through our online system. This Privacy Policy outlines how we collect, use, and safeguard your information. By using our online appointment booking service, you consent to the practices described in this policy.

Information We Collect

When you make an appointment through our website, we may collect the following information.
Personal identification information (such as your name and phone number) provided voluntarily during the booking process.
Email address (optional) if you choose to provide it for communication purposes.
Appointment details such as selected date, time, and doctor’s availability.
We do not collect payment card details through our website.

Use of Information

The information collected will be used only for the following purposes.
To confirm and manage your appointment.
To communicate with you regarding your appointment (via SMS or phone call).
To notify you promptly in case of emergencies, rescheduling, or important updates.
To maintain accurate medical service records for patient care.
We will not use your personal information for marketing purposes.

Information Sharing

We respect your privacy and do not sell, trade, or transfer your personal data to third parties. Your information may only be shared in the following circumstances.
Authorized medical staff: Only relevant, registered, and government-approved doctors will access your appointment details.
Legal requirements: We may disclose your information if required by law or in response to valid legal requests.

Data Security

Your personal data is stored on a secure server with appropriate safeguards to prevent unauthorized access, alteration, or disclosure.
All records are retained for medical purposes and kept strictly confidential.
While we implement industry-standard measures, please note that no electronic storage system is 100% secure.

Data Retention & Deletion

Your personal data will be stored for as long as necessary for medical and administrative purposes.
If you wish to have your information removed, you may request deletion at any time by contacting us via email or hotline

Patient Rights

You have the right to request access to the personal information we hold about you.
You have the right to correct inaccuracies in your data.
You may request the deletion of your personal information upon written request.

Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website under the Privacy Notice section.

If you have any questions or concerns regarding our refund and rescheduling policy, please contact us via

Hotline : +94 77 951 0124 / +94 71 291 9408
Email : info@erundeniyaayurveda.lk
Address : A/55 Wedagedara , Erundeniya , Amithirigala , North

We are here to assist you and ensure your experience with Erundeniya Ayurveda Hospital remains convenient, reliable, and trustworthy.

Terms and Conditions
Welcome to the Erundeniya Ayurveda Hospital official website. These Terms and Conditions govern your use of our online appointment booking system. By booking an appointment through our platform, you agree to the terms outlined below. Please read them carefully.

Scope of Service

Our online booking system is currently available only for scheduling consultations with our physicians.
Additional services (such as medication, lab reports, or follow-up care) are not included in this booking and will be handled separately during your visit.

Appointment Booking and Payments

All appointments must be booked and paid for online at the time of booking.
An appointment is considered confirmed only after full payment has been successfully processed.

Refunds and Rescheduling

Payments are non-refundable. Once an appointment is booked and paid for, the fee cannot be returned.
Patients may reschedule their appointment only if notice is given at least 24 hours prior to the scheduled time.
If the patient fails to appear on time or cancels within less than 24 hours, the payment will be forfeited

Patient Responsibilities

Patients are required to provide accurate and truthful information when booking an appointment (such as full name and phone number).
Providing false, misleading, or incomplete details may result in the cancellation of the appointment without refund.

Hospital Rights

The hospital reserves the right to cancel or reschedule appointments in cases of emergencies, technical errors, or false information provided by patients.
The hospital is not liable for any inconvenience caused if the patient arrives late, misses the appointment, or fails to comply with instructions.

Liability Disclaimer

Treatment results may vary depending on the individual’s health condition and response to therapy. The hospital cannot guarantee specific outcomes.
While we strive to maintain secure and reliable online services, the hospital is not responsible for technical issues, internet connectivity failures, or third-party service interruptions that may affect appointment booking.

Amendments

Erundeniya Ayurveda Hospital reserves the right to update or modify these Terms & Conditions at any time. All changes will be posted on the official website.
Continued use of the online booking system after updates constitutes acceptance of the revised terms.

Refund Policy
Thank you for booking your appointment at Erundeniya Ayurveda Hospital. We value your trust and are committed to providing you with the best traditional healthcare services possible. Please read our refund and rescheduling policy carefully.

Appointment Booking & Payments

Once an appointment is booked and payment is made, the booking is confirmed.
Please note that payments are non-refundable.

Rescheduling Policy

If you are unable to attend your confirmed appointment, you may reschedule your session to another date provided that you notify us at least 24 hours before the scheduled appointment time.
Requests for rescheduling made within 24 hours of the appointment cannot be accommodated, and the payment will be forfeited.
Rescheduling is subject to availability of time slots.

Non-Refundable Payments

Payments made for appointments cannot be refunded under any circumstances. This includes:
Cancellations made by the patient.
Failure to attend the appointment without prior notice.
Requests made less than 24 hours before the scheduled time.

Exceptional Circumstances

In rare situations, such as an emergency closure of the hospital or unavoidable cancellation from our side, you will be contacted immediately. In such cases, you will be offered the option to:
Reschedule your appointment to another convenient date, or
Receive a full refund of your payment.

Processing Time

Approved rescheduling requests will be confirmed within 2 business days.
Refunds (only in exceptional cases) will be processed within 7 business days, depending on your payment provider.

If you have any questions or concerns regarding our refund and rescheduling policy, please contact us via

Hotline : +94 77 951 0124 / +94 71 291 9408
Email : info@erundeniyaayurveda.lk
Address :A/55 Wedagedara , Erundeniya , Amithirigala , North

We are here to assist you and ensure your experience with Erundeniya Ayurveda Hospital remains convenient, reliable, and trustworthy.

Privacy & Policy

Erundeniya Ayurveda Hospital

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